I was given access to the Premier Lounge at Denpasar Ngurah Rai International Airport as a Thai Airways Silk Passenger. Once you pass through immigration screening you can locate the lounge with its large red sign to go one floor up. There were two pleasant receptionists that welcomed us and gave us a wi-fi log-in code upon arrival. Sweet!
It was a spacious lounge with plenty of seating and a wraparound terrace outside. The terrace overlooked the entrance to the departure terminal. I’m glad I was able to relax in a space away from the general crowd of passengers but unfortunately the lounge was also crowded and the wi-fi was sporadic and unreliable! Thankfully our wait for our departing flight was short.
The food was mediocre and often took a while to get replenished. I got excited seeing passengers getting massages in the small spa area. I couldn’t think of a better way to kill time since I couldn’t get connected to the internet. Sadly I was disappointed again to find out they were charging for spa services at a crazy price – no thank you! The cost of their 15-minute hand massage could have gotten me a 60-minute full body massage back in Seminyak!
We couldn’t wait to board our flight so we could get pampered and fed on the exceptional Thai Airways (See my review on Thai Airways in my next post!) We now know what to expect the next time we’re traveling through Denpasar Airport.
It can be nerve wrecking booking airline flights. Airline websites are filled with professional photos and catchy phrases from their marketing gurus. Instead I always search the web reviews because pictures and comments are more realistic and updated. I encourage everyone to do the same when making travel plans.
Here is my review of my Thai Airlines first-class flight from Narita, Japan to Denpasar, Bali on an Airbus 380 aircraft. I ordered my in-flight meals online and was pumped up to discover my seat converted to a lie-flat bed. Royal Silk passengers like me got to hang out in their lounge before boarding the plane. I used the upper level jetway for Royal Silk passengers and had assistance with my heavy carry-ons up the stairs. Sweet!
Beautifully dressed attendants showed me to my seat and assisted me with my carry-ons. I wished I took a picture of the traditional Thai outfits they were wearing. To my surprise everything in the plane was designed in my favorite color – PURPLE! The floor, seats, consoles and even the pillow and blankets were different shades of purple!
After takeoff, I was presented with a menu and a warm oshibori or towel, to freshen up and cleanse my hands. The menu offered some great selections but I had already pre-ordered my meals online. I had Chicken Satay as a quick appetizer and Beef Sukiyaki and Salmon Koumi Yaki for dinner. They were served in large bento boxes with lots of side dishes. The attendants were friendly and helpful. The plane also offered touch screen televisions with a large variety of movies, shows, games and music and USB and charger ports at my seat to plug in my computer, iPad and phone. Perfect for a travel correspondent like me who constantly needs to charge her electronic devices and need access to do some work.
On my flight back home, I had one layover when I switched planes to a smaller Boeing 777-300. The friendly service was great but my chair did not lie-flat into a bed. The 160 degree seats are just not the same as the lie-flat ones! The menu options on this shorter flight were spectacular – Seared Salmon with Taragon Cream, Beef Steak with Peppercorn Sauce, Roast Duck with steamed rice and Stir-fried Prawns with Garlic Chili and Basil.
THAI AIRWAYS is definitely one of my favorite airlines! I will definitely try to find routes to connect onto their flights. They may not have the newest, more modern aircrafts or lounges but the fully loaded amenities and superior service they offer is enough to make me a loyal customer.
Thai Airways really knows how to keep their elite customers happy. With a total of eight Royal Silk, Orchid and First Lounges in the Bangkok Suvarnabhumni International Airport finding one of their lounges was not difficult at all. The beautifully dressed staff members are swarming everywhere and very attentive. The wide variety of Food is quickly replenished before the trays are empty and very tasty. I couldn’t stop myself from eating the ham sandwiches and steamed buns, they were just so dang good!
The Royal Silk Lounge in Concourse D was the largest of the three we visited. It seemed like it took the whole side of the upstairs concourse, it just kept going and going. There are several food and beverage food stations within each seating area so there was no need to walk far to find a bite to eat or beverages to sip on. If you have time to kill, walk around the terminals to find a lounge that suits your needs. After visiting 3 of 6 lounges offered to Business Class passengers I came to realize all the lounges offer the same food and and beverage and most of all the amenities, the only differences between them were the size and some of the facilities (Concourse A doesn’t offer slumber rooms, showers and full Buffet Bar. Concourse C & E – East don’t have slumber rooms). A detailed list of the Royal Silk Lounges at BKK can be found on the Thai Airways website
The reason I found this particular lounge was because I was looking for the one and only Royal Orchid Spa. The Zen like feel of the Spa hits you as soon as you arrive with orchid plants, floating wood walls and tastefully picked furnishings. Like always the staff is gracious and offer healthy snacks and beverages, there’s no buffet and large beverage stations in the Spa. Business Class passengers are entitled to a 30 Neck & Shoulder or Foot Massage while First Class passengers can choose from 60 minute full body massage and the 30 minute treatments.
I finally found a comfy seat and got settled as I anxiously awaited for my treatment. While sipping on my tea and checking my messages on my phone I realized I only had 40 minutes until my flight started boarding. I was pissed! That wasn’t enough time for me to get my treatment knowing I had to wait another 10 minutes. After all months of anticipation I wasn’t able to experience a Royal Orchid Spa treatment, not even see the facilities. Bummed out is not even the words to describe my icky feeling in my head and shoulders that were yearning to get massaged.
FYI: No guests allowed and the Spa doesn’t accept advance reservations for any treatments.
Passengers requesting spa and massage services in the lounge should arrive early to place
their names on the wait list.
I guess that just means I’ll have to wait until I return to Bangkok in the future to experience the Spa services and facilities personally. Since Thailand was already on my list of countries to visit I’ll just have to move it up the list so I can visit sooner than later!